this post was submitted on 03 Nov 2024
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You may be able to appeal it by escalating your request to an actual human. Email everyone who has their email address on their public employee page. Even Gabe himself. Dude actually answers a lot of the time.
Doesn't even matter what the issue is, this is typically the quickest and best way to get real support from Valve and not just their crappy automated (or possibly volunteer) support system that just sends you FAQs based on keywords in your ticket.
They make exceptions for the refund policy often enough if you make a case with a real human who has common sense.