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Salesforce invites a horse into the hospital (sfstandard.com)
submitted 2 years ago* by to c/techtakes@awful.systems
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John Mulaney gets paid by prompt fondlers to tell jokes at a party. He spends 45 minutes telling them that they are idiots, which is nice.

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[–] 21 points 2 years ago (1 child)

"Customer success" has been creeping into biztalk lately. According to Ed Zitron it refers to that subspecies of salescritter that works with SaaS victimscustomers to ensure they keep expanding their buying.

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  • [–] 10 points 2 years ago

    Basically, yeah. At my last job working in vendor support the "customer success" team was entirely sales-focused. Support (as in "my product isn't working as expected please help") was under a different department that would sometimes get badgered by the customer success guys if it seemed like a case was making it harder to upsell, or if the customer's problem was that they wanted to do something their current purchase didn't cover.

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