this post was submitted on 22 Aug 2024
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6 out of 10 is the new 2. People don't know how to rate things anymore. It makes everything difficult to gauge. The Chinese restaurant in town near me has a 4.7/5 on Google and it's the most disgusting food I've ever eaten, yet it has the same score as the actually good restaurants nearby.
None of us are allowed to give lower than a 4 rating because of stupid contract based work apps and an algorithm that decides to not show low value options below 4 stars or allow for them anywhere.
It's bled into so many things but the ratings between 2 -> 7 might as well all mean the same thing.
And corporate acts like it, treating an honest 4/5 as if an employee called you a slur.
Any metric that becomes a goal ceases to be a useful metric.
This started in the early 2000's already and I remember discussing back then that the customers also treated a 5/10 as "okay" when scoring a place, but would never consider going to an "okay" place when looking for one so the businesses started to beg for higher scores and the threshold fot "okay" kept moving up.