Japan supermarket chain uses AI to gauge staff smiles, speech tones in quality service push (South China Morning Post).
Called “Mr Smile”, it was developed by the Japanese technology company InstaVR and is said to be able to accurately rate a shop assistant’s service attitude.
It has also been designed with “game” elements that invite staff to improve their attitude by challenging their scores.
The company said its goal was to “standardise staff members’ smiles and satisfy customers to the maximum”.
Thanks I hate it
Press release here: https://www.aeonretail.jp/pdf/240701R_1.pdf or here: https://www.instavr.co.jp/news/aeon-retail-smile-2024-07-01/ (Lots of big words so I didn't try to read it)
InstaVR's English website here: https://www.instavr.co/