this post was submitted on 19 Jul 2024
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632
An angry admin shares the CrowdStrike outage experience (www.theregister.com)
submitted 4 months ago by [email protected] to c/[email protected]
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IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

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[โ€“] [email protected] 5 points 4 months ago (1 children)

I was just thinking about something similar. I can understand wanting to get a security update as quickly as possible, but it still seems like some kind of rolling update could have mitigated something like this. When I say rolling, I mean for example split all of your customers into 24 groups and push the update once an hour to another group. If it causes a massive fuck up it's only some or most, but not all.

[โ€“] [email protected] 4 points 4 months ago

Heck even 30 minutes ahead for 1% of devices wouldve had a reasonable chance of catching this