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Major IT outage affecting banks, airlines, media outlets across the world (www.abc.net.au)
submitted 2 years ago* (last edited 2 years ago) by to c/technology@lemmy.world
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All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It's all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We'll see if that changes over the weekend...

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[–] 12 points 2 years ago (3 children)

There's a reason I still use lots of email in the age of IM. Permanent records, please. I will email a record of in person convos or chats on stuff like this. I do it politely and professionally, but I do it.

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  • [–] 6 points 2 years ago

    A lot of people really need to get into the habit of doing this.

    "Per our phone conversation earlier, my understanding is that you would like me to deploy the new update without any QA testing. As this may potentially create significant risks for our customers, I just want to confirm that I have correctly understood your instructions before proceeding."

    If they try to call you back and give the instruction over the phone, then just be polite and request that they reply to your email with their confirmation. If they refuse, say "Respectfully, if you don't feel comfortable giving me this direction in writing, then I don't feel comfortable doing it," and then resend your email but this time loop in HR and legal (if you've ever actually reached this point, it's basically down to either them getting rightfully dismissed, or you getting wrongfully dismissed, with receipts).

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  • [–] 3 points 2 years ago

    Engineering prof in uni was big on journals/log books for cyoa and it's stuck with me, I write down everything I do during the day, research, findings etc, easily the best bit of advice I ever had.

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  • [–] 1 point 2 years ago

    Permanent records, please.

    The issue with this is that a lot of companies have a retention policy that only retains emails for a particular period, after which they're deleted unless there's a critical reason why they can't be (eg to comply with a legal hold). It's common to see 2, 3 or 5 year retention policies.

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