this post was submitted on 13 Jul 2024
96 points (98.0% liked)

Asklemmy

43858 readers
1486 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy ๐Ÿ”

If your post meets the following criteria, it's welcome here!

  1. Open-ended question
  2. Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
  3. Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
  4. Not ad nauseam inducing: please make sure it is a question that would be new to most members
  5. An actual topic of discussion

Looking for support?

Looking for a community?

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago
MODERATORS
[email protected]
[email protected]
[email protected]
[email protected]
96
What would you like for everyone to know about the type of job you have? (lemmy.world)
submitted 4 months ago* (last edited 4 months ago) by [email protected] to c/[email protected]
82 comments fedilink hide all child comments
 

Well since I've been mostly in customer service jobs I'd like for people to know that the reps don't make the rules or decisions. When there is something about a store or service that's undesirable such as prices then it's something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.

you are viewing a single comment's thread
view the rest of the comments
[โ€“] [email protected] 2 points 4 months ago

yes and they discourage calling a manager if you are not given the authority to handle something and instead just want to say that you can't do that. If you know you can't do something and that a manager could or could make the call and your role is customer service then you should not have to waste their time and actually help get them to the person they need to speak to. This is why the jobs generally suck and why people get upset.