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[–] 254 points 2 years ago (27 children)

50/50 chance they believe you.

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  • [+] 64 points 2 years ago* (last edited 2 years ago) (6 children)
  • [–] 12 points 2 years ago

    I lied while RMAing a video card… kinda.

    I spoke with an incredibly nice Indian fellow, and he asked me to try some troubleshooting. I had done all of it before, so I… pretended. But I told him all of the things I experienced when I did those steps (and lied further by giving ample time to pretend to do things.)

    He RMA’d it just fine in the end and it works five years later. But I did feel bad about lying. I just didn’t want to take my whole working setup and do the troubleshooting steps again D:

    You get a lot of shit MSI, but you did me goodly.

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  • [–] 57 points 2 years ago (6 children)

    I tend to just check uptime before asking this question.

    If I see the machine has been up for weeks and they tell me they rebooted it, I know i'm dealing with someone who doesn't know that pressing the power button on the monitor doesn't turn the computer off.

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  • [–] 18 points 2 years ago (4 children)

    Could also be windows fault.

    It likes to do soft restarts and not actually restart.

    I started telling my users to always hold shift when shutting down or restarting to make sure it shuts down fully.

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  • [–] 26 points 2 years ago (2 children)

    I explain fast boot to people by saying "for some reason Microsoft went and made the Shut Down button not actually shut down your PC, it really just puts it into a 'deep sleep' mode, and to their credit, it lets them say that boot times are faster... But it also means that in order to FULLY restart the PC, you have to click restart... I know it's a pain"

    Usually I get looked at like I'm from another planet, but that reaction means they'll probably remember it later.

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  • [–] 24 points 2 years ago (4 children)

    "Did you restart your computer?"

    "............. yes?"

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