The lesson is: never pre-order.
But also maybe that Retroid has their head up their ass a little bit.
UPDATE:
FWIW, I placed an order for a Duo Lite on 15 September, and sent an email asking for that order be cancelled on 20 September: I just received an email showing the cancellation was successful and my money was refunded.
It's worth reaching out to sales@goretroid.com if you find yourself in the same boat.
UPDATE 2:
Retroid is now sending emails to people who pre-ordered the OG Duo Lite offering some options:
Dear Retroid Customer,
Thank you for supporting the Retroid Duo Lite!
Following the announcement of the new Duo Lite+, we want to make sure our existing Duo Lite customers have the opportunity to choose what works best for them.
To give everyone time to make their decision, we will pause Duo Lite shipments for the next 3 days.
Please reply directly to this email by September 23 at 8:00 p.m. EST and let us know which of the following options you would like:
-
Keep my order as is
Keep your existing Duo Lite order with no changes.
-
Exchange my unfulfilled Duo Lite for a Duo Lite+
If your Duo Lite has not shipped and you would prefer the new Duo Lite+, you can request an exchange via email sales@goretroid.com.
-
Exchange my shipped Duo Lite for a Duo Lite+
If your Duo Lite has already shipped and you would prefer the new Duo Lite+, you can request an exchange. Retroid will cover the return shipping cost after you received the parcel. A full refund will be handled and you can order the new plus version.
Important: Please reply to this email with your preferred option no later than September 23 at 8:00 p.m. EST.
