this post was submitted on 28 Jun 2024
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Exactly.
Fortunately, my company doesn't put ads in our product because it's essentially a B2B product and customers pay a lot to use it, and our product being unusable could cost individual customers potentially millions if it blocks their day-to-day activities (we deal with regulations). We do use spyware though (e.g. fullstory), which makes sense given that lens, since being able to solve problems before they report them has a lot of value for our customers. If we did anything unethical, I would push back and potentially quit, since I'm not interested at all in manipulating customers (ads, dark patterns, etc).
I don't think the tools we use to catch issues in the field make ethical sense in other contexts though. So yeah, I block a lot of the stuff we use in our product, and we don't do anything to actively counter blocking in our app either (if you block it, you don't get the pre-emptive bug-fixing).