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Customer service (lemmy.world)
submitted 2 years ago by to c/microblogmemes@lemmy.world
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[–] 35 points 2 years ago (11 children)

Why do people buy Samsung bullshit? Honestly. Weren't the multiple products known to catch on fire enough? No, you need more than "products might catch fire" and "everything they make is enshittified to the max"?

Ever since my Samsung Galaxy S5 got an update that fucked it in every single way, I decided that there are no exceptions to the shittiness they work into their products.

Fuck Samsung. Stop buying their awful, overpriced, bloated, half-functional, fuck-ass engineered e-waste. They might even be worse than apple and that's saying something.

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  • [–] 18 points 2 years ago (5 children)

    For Android phones at least (especially in the US), there aren't many great alternatives. Regardless of what you think of Samsung and their bloatware, Galaxy phones have fewer glitches and far better customization options than Google Pixels.

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  • [–] 6 points 2 years ago

    This. Every phone upgrade I sit down and look at all the options. Generally I'd love to have a phone with physical keyboard which is at least to a degree business oriented. Before my last upgrade I was keen on Blackberry Key3, since Key2 fit the bill so much. Then they decided not to make phones anymore and I was again swayed to Samsung's side with their Fold offering. Now I have fold with pen and bluetooth keyboard which sort of does the work. Pen is really handy for signing documents and annotating work my developers do.

    I am not brand loyal at all, but somehow the best offering is always from Samsung.

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  • [–] 6 points 2 years ago (2 children)

    Maybe stop thinking that you absolutely need a flagship phone with the latest SoC to browse Lemmy and marketplace and you'll find there are more options.

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  • [–] 4 points 2 years ago

    Maybe stop thinking everyone uses their phones as glorified forum browsers. I mean that's how I use mine, but I know for a fact there are plenty of people who expect plenty more from their shit.

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  • [–] 5 points 2 years ago (2 children)

    Galaxy phones have fewer glitches and far better customization options than Google Pixels.

    What? I ain't trying to praise google here, because fuck 'em, but what on earth are you about with customization and glitches?

    I've had the Pixel 5 and 7 pro so far and I've wanted to stomp on those phones way less than any phones I've ever had from samsung.

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  • [–] 3 points 2 years ago (1 child)

    They are definitely niche appeal, but take a look at Unihertz. They make some phones that diverge from the current trends with flagship phones.

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  • [–] 4 points 2 years ago (1 child)

    The problem with Uniherz is the lack of 5G network support. I'm on T-Mobile and only 1 of the 4 bands are supported by Uniherz phones, so that means limited connectivity and no mmwave support.

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  • [–] 1 point 2 years ago (1 child)

    Yeah, that's true. Part of why it's a niche appeal.

    In my case, I was having a hard time finding a reasonably sized phone. All the major manufacturers really jumped into the phablet trend (150mm x 70mm is where I start to feel like a phone is too big).

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  • [–] 1 point 2 years ago (1 child)

    I hear you. My personal limit is 155mm x 74mm and even I were willing to overlook the lack of connectivity, so many of the Google/Samsung alternative Android phones are just too goddamn big these days.

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  • [–] 1 point 2 years ago (2 children)

    They exist. They're just not well known. I love my LG Velvet. It's as unobtrusive as a phone of this processing capability can get. Just about fully stock Android with a few minor apps from my carrier preloaded. It's about 5yrs old now and not a bit slower than when I bought it. Decent camera, too.

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  • [–] 5 points 2 years ago* (last edited 2 years ago) (1 child)

    They exist. They're just not well known.

    Really? Which others support US 5G network frequencies apart from Samsung, Google, and maybe Motorola? LG have been dead in the water for some time and their software support is atrocious.

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  • [–] 1 point 2 years ago (1 child)

    Idk what you mean by that. My Velvet has 5G...

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  • [–] 3 points 2 years ago*

    It only supports sub6 5G frequencies. That means no mmwave.

    I'm on the go a lot and my area has good >6GHz coverage. I prioritize connectivity above pretty much all other factors, so I'm not really interested in devices that don't support all the frequency bands used by my carrier.

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  • [–] 11 points 2 years ago (1 child)

    Their SSDs have been pretty reliable for me at least. Knock on wood

    I don't buy anything else from them though.

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  • [–] 0 points 2 years ago (1 child)

    Fuck! I forgot that I have a few of those... I guess I can expect to replace them or put out a fire in the near future

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  • [–] 6 points 2 years ago (1 child)

    Seeing as RAM does not contain lithium batteries, I think you'll be good lol.

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  • [–] 2 points 2 years ago (1 child)

    Hey if anyone can make it catch fire, they can. How the fuck did they manage to catch washers on fire??

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  • [–] 1 point 2 years ago (1 child)

    660,000 washers were recalled because 51 had issues. That's 0.007%...I think you'll be alright.

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  • [–] 3 points 2 years ago (1 child)

    Acceptable rate of washers catching fire: 0.0000000%

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  • [–] 0 points 2 years ago*

    Any electrical device can catch fire.

    • 2009 - Crosley®, Frigidaire®, Kelvinator®, Kenmore®, Wascomat®, and White-Westinghouse® clothes washers were recalled due to an internal defect in the washer's drain pump can cause heat to build up, causing a fire
    • 2016 - GE models WPGT9350, WPGT9360 and WPGT9150 recalled after receiving 71 reports of internal washer components burning or catching fire.
    • 2014 & 2020 - Whirlpool recalled a series washing machine models in a safety recall due to fires
    • 2023 - Frigidaire recalled 13,600 due to fire hazard

     

    I'm not trying to defend these companies by any means, and you are correct, the acceptable rate of washer fires is 0, but literally any electronic device can cause fires without exception. Don't let statistical anomalies cloud your perception.

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  • [–] 8 points 2 years ago

    Because they focus on curb appeal. Their phones and TVs and appliances look pretty in the store so people buy them. It's not til you get them home that you begin to notice that they are trash. The next problem is that people may not even realize that the competition is better. If you buy a Samsung device knowing only that it looks good in the store, you probably aren't the type to research, so you think that's just how it is: Modern phones have weird confusing UIs, modern TVs have weird menu lag and ads, modern appliances just don't last the way they used to.

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  • [–] 5 points 2 years ago* (last edited 2 years ago) (1 child)

    I will never again buy a Samsung product after they refused to honour the warranty claim on my dishwasher. It had a legitimate design defect, I alerted them well within the warranty period, and I provided all the appropriate receipts. They just plain ignored my complaint while putting on a contrite facade in every interaction.

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  • [–] 4 points 2 years ago

    I have banned Samsung from my list of trusted electronics since long time ago, two cell phones that strangely started to behave erratic and slow exactly when the warranty expired. I don't want to buy more programmed obsolescence BS.

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  • [–] 3 points 2 years ago (2 children)

    Their PC monitors are still solid. At least with that you're just getting the screen. The second they add shit I'm out.

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  • [–] 3 points 2 years ago (1 child)

    They're really not. Brick-and-barrel-pin power connectors, panels that shit the bed with regularity, and a few "smart" monitor models. Other brands are more reliable imo.

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  • [–] 1 point 2 years ago* (1 child)

    I have 8 samsung monitors of all types in my house and the youngest one is 3 years old now. I've only had 1 failure out of their panels in over 15 years. (Which turned out to be an easy fix.) Anecdotal, yes, but maybe you can enlighten me?

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  • [–] 2 points 2 years ago*

    Wide variety of dead/dying backlights, as well as malfunctioning video ports (flickering, static, etc. with no discernable cause, no matter the cable/device); extra/ultra-wides seemed especially unstable. The curved ones do not have serviceable backlights so they're electronic waste. Source: larger scale IT 😬

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  • [–] 2 points 2 years ago (1 child)

    To be honest, with a company as massive and diverse of Samsung, you are guaranteed to have multiple products that catch fire in one way or another. Samsung makes up 20% of South Korea's entire economy, that's the monolithic scale of Samsung.

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  • [–] 0 points 2 years ago (1 child)

    Are you implying that it's just normal for products to catch fire? Unless we are talking about a once a century event related to cars, grills, ovens, etc, I can't say I agree.

    Phones aren't supposed to catch fire. Ever. Washing machines also should never catch fire. It is not normal or okay

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  • [–] 0 points 2 years ago (1 child)

    It's certainly not normal but it's frankly inevitable. All it takes is some fraying wire, failing insulation, manufacturing defect on the PCB or components and something slightly flammable nearby (usually the product itself). That and how much stuff people usually have plugged in, somebody is going to experience a fire eventually.

    Regulations on Chinese garbage are practically non existent. There are countless cheap chargers that will start fires. One nearly caused one in my home as a kid.

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  • [–] 1 point 2 years ago* (1 child)

    And yet I doubt anyone has heard of a washer (or phone) catching fire that wasn't made by Samsung. Why are you defending them?

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  • [–] 2 points 2 years ago

    Can confirm. I had an S6 and hated it. Sold it early to get away from it. I've never done that before or since. My kid needed a tablet and so I got him a Samsung as it was cheap. Same thing. Bloated to hell. He also has a smart TV which again is Samsung. Even that is bloated. I'll never buy Samsung again. I can't understand why they are so popular. I guess advertising works.

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  • [–] 1 point 2 years ago (3 children)

    Can you recommend a manufacturer who doesn't display ads? It doesn't help to single out one company if they're all doing it.

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  • [–] 1 point 2 years ago

    My old 2015 Android TV doesn't. Neither does my LG. But the LG could be because I always disagree to all consent message or because I push all DNS traffic through AdGuard and NextDNS.

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  • [–] 1 point 2 years ago (1 child)

    What? The device has very little to do with ads. I block ads on Android with ddg app privacy protection and Firefox + ublock origin

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