this post was submitted on 08 Jun 2024
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Periodic office hours are tremendously helpful as well.
Block an hour, once or twice a week, for people to come by an ask you (and your team) about literally anything they want. And open it to everyone at your organization. Have your team stop answering one-off questions and tell people to bring it to office hours.
Team leads and tpms should help with logistics, messaging and hand-slapping.