this post was submitted on 07 Jun 2024
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I've worked on a couple of Saas in Europe and thankfully GDPR has shaken things a lot. What you have to look for is terms of use where you are the controller, and the Saas is only a processor. In that case they don't have the right to use the data you generate for their own purposes. This generally excludes telemetry like product analytics and logs, but even those must not include any user data, just an opaque id and technical informations.