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United Airlines passengers to see targeted ads on seat-back screens (www.cbsnews.com)

submitted 5 months ago by [email protected] to c/[email protected]

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[–] [email protected] 74 points 5 months ago (3 children)

https://en.m.wikipedia.org/wiki/2017_United_Express_passenger_removal

[–] [email protected] 85 points 5 months ago (2 children)

"The incident is widely characterized by critics as an example of mishandled customer service."

Made me laugh, that's putting it lightly..

[–] [email protected] 49 points 5 months ago

They mishandled the shit out of him.

[–] [email protected] 16 points 5 months ago

“The incident is widely characterized by critics as an example of ~~mishandled~~ manhandled customer service.”

Just a typo.

[–] [email protected] 19 points 5 months ago (2 children)

Holy shit what a ride that was.

It's clear from a lot of stories like this (severe customer mistreatment) that United employees are miserable people who hate their jobs but this is nuts. I hope Dr. Dao got a huge settlement from United.

[–] [email protected] 10 points 5 months ago

Is United Express actually United? I thought those tended to be a regional carrier using the name under license.

I'd expect the labour friction to be still worse; I was peripherally involved with such a firm 20 years ago and know they had terrible problems with staff retention, mostly because they wouldn't pay enough to retain people after they got fed up with the free-standby-flight privileges.

[–] [email protected] 4 points 5 months ago

United is Four Seasons compared to American.

[–] [email protected] 1 points 5 months ago

Wow. Even Trump thought they went too far. Damn.

And the CEO who brushed that assault off ‘suffered’ a ‘delayed promotion’. Poor thing. For saying that stuff about anyone, let alone a customer, he should have been fired, no golden parachute.

I think the doctor’s patients should have sued the airline too, since no doubt having their doctor pounded to a pulp caused them to miss their appointments.