Enough Musk Spam
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It's perfectly understandable to not want to damage a $$$ car. Tesla needs to provide better information on how to manage these situations.
She clearly knew how to self rescue, so the whole situation was just bed communication and planning on Tesla's part. Also, if things got more dire, she would have absolutely used the manual option.
Various articles and forum posts suggest that using the emergency/manual releases can crack the windows. It looks like the door can't/shouldn't be opened with the window fully raised, and part of the normal door opening process is for the car to lower the windows a few millimetres.
https://teslamotorsclub.com/tmc/threads/how-do-you-manually-release-the-doors-of-the-model-y.236856/
https://www.businessinsider.com/how-to-manually-open-tesla-door-if-battery-power-dies-2023-8?op=1