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Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long (twitter.com)
submitted 3 years ago by to c/games@lemmy.world
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Michael @LegacyKillaHD

This is just horrifying.

Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!

Ubisoft.. WTF?! Another example of why I'm becoming more & more concerned with the death of physical games.

https://twitter.com/LegacyKillaHD/status/1682653876418224129

Ubisoft Support @UbisoftSupport

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help

https://twitter.com/UbisoftSupport/status/1682046437834784768

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[–] 39 points 3 years ago (1 child)

I don't even see how greed motivates this. I can't think of anyone that would go back to Ubisoft games after being locked out. Even assuming they were the scummiest of publishers, how does this give them anything other than bad press and sworn-off customers?

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  • [–] 17 points 3 years ago* (last edited 3 years ago) (3 children)

    They're hoping this will actually entice people to come back. Following that "get people in the door first and then worry about what you'll sell them" business model, it's the same logical reason that Costco has super cheap hot dogs that they lose money on, and Epic Games has free games every week. It's just to get you to into a position where you can be marketed to.

    That's the more "amicable" business strategy though. The more sinister possibility is, well, a constantly running app (the Ubisoft launcher is configured to start on boot by default, and even if you turn that off it spawns a background process as soon as you click on it at least till you reboot), always online with full user permissions and filesystem access is a very powerful thing, you've gotten yourself a pretty capable Trojan virus that people are willingly installing and granting whatever permissions you need! Plenty of Windows users are also in the habit of using the admin user with system access for literally everything, which makes it even easier for them to exploit.

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  • [–] 12 points 3 years ago (1 child)

    They can't even show me the store on a language I want to see it in. They just arbitrarily decide I should be looking at it in french. Despite having my profile specify English. Despite having my entire launcher on English. French is the only language I'm allowed to see the store in.

    And they wonder why i never buy shit from their store....

    Getting people to come inside and have a look is a good strategy if they can make sense of what you're selling and under which conditions. Entering a shop with shiny pictures and everything explained in Arabic means I won't be spending money there as I can't figure out under which conditions I'm buying anything.

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  • [–] 2 points 3 years ago (1 child)

    I get this all the time in Switzerland, with just about every online portal / service.

    It's pot-luck if I actually can get something in ENGLISH that the UI is set to.

    SAMSUNG - Always in German Microsoft - Always in German EA - Always in French UBI - Always in French Netflix - Getting better, but most of the older content only has German subs / localisation.

    Geolocalisation needs to fuck off, just as these corporate tosspots need to.

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  • [–] 3 points 3 years ago

    It's not like you, the end user, know which language you prefer.

    I can get behind them doing an estimated guess based on location, but I'd rather have it as a pop up when I enter the site.

    " Hey, we see you're coming from Switzerland so we've set the language to German. Click continue to proceed in the German or click one or the other languages to switch!

    Thanks for visiting".

    I honestly don't understand why they make it so hard. And every time it looks like they fixed it. A few months after somebody decided it's working a little too well and reverts it back. Because screw the minorities ( multi lingual countries ) where it doesn't work.

    Ironically I've heard that in Brussels they get everything in Flemish by default, and in flanders we get everything in French. It's like they're deliberately getting it wrong.

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  • [–] 2 points 3 years ago

    My uplay launcher closes when i tell it to and I don't remember changing that setting, which makes it close easier than common programs like steam, epic and discord. I remember gog also not truly closing but I may have done that intentionally.

    The triple admin request on update is fucking stupid though, and idk how a company as big as ubisoft can have that be the experience.

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  • [–] 1 point 3 years ago

    Nah, the hotdogs work like that, but it's more about the experience

    I mean, Costco will take your money and do all sorts of organizational psych to entice you to buy more, but they always had certain morals, as companies go. They always try to give you a lot for what you buy, and they had public good initiatives - like you can get great prices on prescription eyewear and pretty good vision appointments without a membership. It's not like they were losing out, but they're willing to miss out on some profits when it comes to health needs.

    It's the way businesses used to be - not that long ago they'd give you all sorts of free stuff and even sell stuff at a loss to gain customer loyalty.

    ... Sorry I meant you could do that. They cut that program, and are cracking down on people sharing cards. The hotdogs getting jacked up in price might not be far behind

    At this point, just getting what you're promised in reasonable quality is about the best it gets, and you really can't take that for granted anymore...

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