this post was submitted on 04 May 2024
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[–] [email protected] 161 points 6 months ago (2 children)

Steam being a class act as usual.

[–] [email protected] 28 points 6 months ago

Me remembering all those origin fan boys going on and on how steam customer service sucks without taking that sliver of a second to ask why they constantly had to use EAs customer services all the time.

[–] [email protected] 6 points 6 months ago* (last edited 6 months ago) (1 children)

I fear that there will never be another company like Steam

  • Doesn't make unnecessary changes to their UI
  • Private, without public shareholders
  • Has virtually no PR; community does it for them
  • Takes the side of the people over publishers
  • Has a sound refund policy

I'm afraid when Gabe dies, the culture of "does nothing but still wins" will die along with him.

[–] [email protected] 3 points 6 months ago

Steam is a prime example of how long a product/service can actually last when you're not constantly changing the product/service. Funny how when you don't change a product and keep service great, it doesn't seem to go through enshitiffication. What are the odds...?