this post was submitted on 30 Apr 2024
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OK guys, I finally found what the issue is, or at least kind of where it's coming from.

As some of you (and myself) suspected, my hot end is not reaching the reported temperature. I previously blamed the low readings on my IR thermometer on not being able to point the laser directly at the hotend, but it seems it was reporting accurate readings (around 95C when klipper reports 200C).

Now, here's where things get a little weird. At this point, I've used multiple thermistors, but swapped in a new one anyways. My board also has a pin for a second extruder thermistor, so I plugged it in to that one and changed the pin in my printer.cfg. No change.

I tried switching the bed and hot end thermistors on the board and in printer.cfg, no change.

I changed the thermistor "sensor type" from "EPCOS 100K B57560G104F" (same as the bed) to "Generic 3950", no change.

I found an article about tuning your pullup_resistance value. My cfg file did not have this value specified, so I added a line and started with the default of 4700, which made no difference (I'm assuming this value is loaded from the sensor type by default?). I toyed with the values until my thermometer read ~220C when setting the printer to that temp. However, to achieve this I had to adjust the pullup_resistance from 4700 to 13k+ (far beyond what should be needed) which makes klipper report 6C at room temp (print bed reports 27C). Unsurprisingly, I can hand-feed all the filament I want, but the temp reading is only now only accurate at 220C rather than only being accurate at room temp.

The thermistor, I feel, can be removed from the suspect list, as multiple thermistors exhibit identical properties.

I also feel the motherboard can be removed as well; there are three pins for thermistors, all three show accurate readings for the bed but identically inaccurate readings for the nozzle.

This only leaves software/ firmware, which I find incredibly odd for three reasons. For one, the printer was not even shut off in between "working" and "not working"; I successfully completed a print, and without shutting down, updating any configs, changing any settings etc., I swapped out the nozzle, and the printer hasn't worked since. Second, both the bed and nozzle thermistor are configured exactly the same, so if the nozzle is not set up properly the bed should be wrong too. Finally, Klipper is really straightforward and it's easy to configure things that commonly need configuring, it doesn't seem right that a configuration got changed and I'm completely incapable of finding what happened and fixing it.

As a Temporary Fix^TM^, I'm inclined to get a nice reliable probe thermometer, calibrate a pullup resistance value for common print temps, then updating my cfg whenever I want to change temps more than ~5c. This is obviously not even close to an ideal solution, but I don't know what else to try. Everyone else I've seen with this issue has resolved it either through hardware replacement or fixing settings, and I've tried all I can with both.

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[–] [email protected] 5 points 6 months ago (1 children)

One thing you're overlooking here is the connection between the hot end and the control board.

The Neptune 3 is a ghetto ass printer that doesn't have a hotend control board. Haha. There are separate wires for the heat cartridge and thermistor that run all the way from the unit to the printers motherboard under the bed. Since I've swapped thermistors multiple times, I've more or less confirmed the connection is good.

Frankly I'm impressed you've managed to troubleshoot this far.

Me too! Haha. I would normally have long given up, but I'm DM'ing a DnD game, and not being able to print out minis, terrain, obstacles etc is actually having a larger-than-I'd-like effect on things.

[–] [email protected] 1 points 6 months ago (1 children)

Are you saying that the wire is all in one piece from the thermistor to the board, with no other connectors in-between? Meaning that replacing the thermistor also replaces the whole wire?

[–] [email protected] 1 points 6 months ago (1 children)

Precisely, I've seen a lot of printers have a control board on the hot end to which the heat cartridge and thermistor are connected, with a ribbon cable running from the hot end control board to the main motherboard.

My printer does not have this secondary control board. There is a 1.5m wire running from the thermistor all the way to the main motherboard, same as the heat cartridge. Replacing the unit means replacing the entire connection, from unit to motherboard

[–] [email protected] 1 points 6 months ago (1 children)

You could also have a thermistor with a connector on the wire near the toolhead, even if you don't have a toolboard. Old E3D thermistors had only about 15cm of wire attached to them.

[–] [email protected] 1 points 6 months ago (1 children)

I'm not sure what you mean. Where does this 15cm of wire go to, if not a control board or simply a wire extension that runs to the main motherboard?

[–] [email protected] 1 points 6 months ago

To an extension exactly. That's why the other poster was suggesting to check the wiring, because it's a common setup.