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Logitech being Logitech (sh.itjust.works)

submitted 5 months ago by [email protected] to c/[email protected]

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[–] [email protected] 24 points 5 months ago* (last edited 5 months ago) (2 children)

My right-out-of-warranty Logitech M590 mouse lost its pairing to its USB-receiver upon booting up Windows after using the mouse in Linux for weeks out-of-warranty. I bought another one, and that too did the same the first time I booted up Windows after the warranty had expired.

Finally I searched the issue, and it's normal. I had to install a non-default Logitech software in Windows and re-pair the apparently broken mice to their receivers. Both mice work again, except the older one's left button is acting up a bit.

A non-asshole company would have notified me "Your mouse receiver needs an update that requires re-pairing the connection manually. Do you want to continue the update?". And why the hell would a mouse receiver need an update when the warranty ends?

Obviously the purpose is to make the mouse appear broken with plausible deniability and bluff the customer into buying a new mouse.

This is known as programmed obsolescence.

[–] [email protected] 4 points 5 months ago

I've been using many low to mid tier Logitech mice without your issue, multiple years. I currently have 2 different ones m705 & g903 lightspeed and they have been fine for 3-4 years

[–] [email protected] 1 points 5 months ago (1 children)

which is insane; mice have mechanical parts! they physically wear out!

[–] [email protected] 3 points 5 months ago (1 children)

Technically this is true. Practically my intellimouse 1.0, and sidewinder x8 still work perfectly.

[–] [email protected] 1 points 5 months ago (1 children)

ive had Logitech mice wear out, though not from office use.

[–] [email protected] 1 points 5 months ago

Yeah logitech I can see.