Can people just stop buying their fucking product now?

My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…

Has Sony just dared it's entire customer base to take part in a forced boycott?

The equivalent of somebody getting themselves barred from a pub/bookies/casino because they know that they can't do it on their own.

They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!

We made a bad decision and people got upset.

The problem according to Sony: the people.

Get bent Sony, you put your front line workers through this bullshit, you don't get to cry foul. How fucking stupid.

Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.

But

unreasonable demands for compensation or apologies

Fucking really? Asking for refunds is bad now?

Ah, yes. Desperately falling back on making a tone argument of all things is a sure fire indicator that somebody doesn't have a single leg left to stand on. Sony's decades-long pattern of behavior does not put them in a position to be able to enjoy that luxury.

In other words: Get the fuck outta here with that.

Anything but walking back the physical disc decision

Looks like I bought my last PS5 game a few weeks ago. FUCK OFF SONY

That leaves only one available option for protest. I don't think they want to funnel everyone into moving away from PlayStation entirely. Or maybe they do, maybe xbox infiltrated and is taking them down from the inside, wait, where's my popcorn...

Megacorp jerks people around and gets all snowflakey when they jerk back

ITT: People who don't understand how call centers work.

It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.

For these call centers, the huge campaigns are their life blood, and they won't do anything to upset the client. Your complaints are very likely not being passed on.

Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.

So, by calling and being abusive to a CS agent, there's a decent chance you're abusing a homeless person for absolutely no benefit.

The only reason Sony cares is because turnover from abuse and tied up agents costs money.

Easy Solution: Don't buy anything from Sony! When the profit goes down sharholders get angry. And they can't ignore them.

That's just good policy. Yelling at support personal or making them unsafe should not be celebrated. What is wrong with you?

At least we own our Steam games, wait a minute...

Well, hell. Let’s all get banned by them so they have a real count of how many customers they are losing.

I'm so glad I never gave any serious amount of money to Sony, Microsoft or Nintendo.

*looks up from gameboy*

Whut?

Another reminder to ditch the remaining cloud services Is still have and switch to local and self-hosted alternatives.

Someone please figure out Linux on ps5 native so I can dump their crappy OS

I'd say just stop buying that shit, but Americans have no self restraint at all. They pre-order digital fucking games to get a pair of cosmetic boots or some stupid shit.

Fuck Sony and their anti-consumer bullshit