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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 4 days ago by to c/technology@lemmy.world
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[–] 65 points 4 days ago (4 children)

Like 95% of this I agree with. Don’t harass support people who have no decision making on this and are just trying to make a living.

But

unreasonable demands for compensation or apologies

Fucking really? Asking for refunds is bad now?

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  • [–] 13 points 4 days ago (3 children)

    Japanese companies in particular are complete cocks when it comes to refunds. That's why Nintendo and Sony will just outright ban you forever if you do a chargeback. Nintendo will then give you one final chance, even if you were hacked. Not sure if Sony does. Similarly it's probably related to Playstation removing Cyberpunk for sale entirely when CD said to just refund it.

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  • [–] 4 points 3 days ago (1 child)

    Most compamies in my country will also have beef with you over that and I'm european. It's more american thing with chargebacks IIRC. Most of folk here simply contact customer service/support and talk things out, more often than not getting a refund.

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  • [–] 9 points 4 days ago*

    I mean they are the customer facing entity of the company. Of course they are going to get angry customers calling in and voicing their grievances because of the actions of Sony.

    And that's why they employ the cheapest labor to deal with it, it's just a front, they don't give a shit. What can the support staff do? Not much, I'd wager, and I'd wager that that shit rightfully would piss some customers off.

    They're literally employed as an abuse filter.

    AI chat assistant incoming in 3...2....1...

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