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[Android] Why can my parents send me some links from certain apps but not others? (lemmy.world)
submitted 4 months ago by to c/asklemmy@lemmy.world
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Hello,

My parents have been trying to share posts/tracking information from Facebook and Amazon, respectively.

They can send it to each other, but not to me.

Any ideas what I should check?

Their device: Samsung S23FE Android v? Default messaging app v.? Chrome v? Facebook v? Amazon v? (they don't know how to look up the versions and don't understand my instructions) Carrier: AT&T

My device: Pixel 8 Android 16 Textra v4.84 Carrier: Verizon

I can send & receive similar messages from my partner who uses the same apps my parents do & has the same phone (but uses Verizon).

Thanks for any insight!

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[–] [M] 1 point 4 months ago

Rule 5. Locking.

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    [–] 7 points 4 months ago

    Ask them to show what's on the screen. Old people usually ignore error messages.

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    [–] 3 points 4 months ago

    Can you do a video call? Have one of them show you what the other is doing when it fails. Most likely it is something that will be obvious when you see it.

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