The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it's handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.

You might've gotten an automated denial due to exceeding the standard threshold for refund eligibility. Make another request until it gets human intervention.

They did this to me with Destiny 2 as well. Dragons Dogma II got refunded no questions asked though.

Think playtime plays a factor, though for live-service games I honestly feel like it shouldn't.

Same, tried twice today and I think I’m just being put in the automated pile :/

It's a great game that Sony just casually obliterated. It's really a shame.

Helldivers 2 is pretty fun when it works, but the game is racking up technical debt at an alarming rate. There's been several updates and balance changes focused around fire damage, except the fire damage over time effect only works for the player hosting the game, and that bug has been in place for months. There's still tons of matchmaking bugs and crashes, such that you sometimes spend 15 minutes just trying to actually play the game. Arrowhead is aware of these technical issues, but has mentioned that they cannot fix them because pushing new content is a higher internal priority than maintenace, and their team is too small to effectively do both.

Honestly I wouldn't just avoid it, but I'd avoid any Sony published multiplayer title in general moving forward. It seems a lot of them end up in this situation where the game prioritizes adding more monetized content to the detriment of anything else.

Go play Stardew Valley or anything else instead yeah!

Sometimes we have to make sacrifices to uphold our principles.

Not getting abused by Sony and it's ilk Is just one of the many principles that we can uphold at minimal risk and for minimal cost.

Maybe try with whatever website sold it to you. If it was gray shit like Kinuin, AlleyShop, G*A (censorship to not give them SEO), you are outta luck. If it was HumbleBundle, Fanatical, or other legit sites, it might be worth a try.

Came to say that. Power to the people!

Sony, flexed. Now PSN is not required, they don't refund anymore

Isn't that an issue with the developers of those games? Steam is ultimately just a game library. If the book you check out of that library is only readable on Kindle that's not on Steam lol

This used to be a problem for me but now it's fine. I think it was a bug that Valve couldn't be bothered to fix until the Steam Deck entered development