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[–] 45 points 2 years ago (5 children)

When I started in support 15 years ago my boss said: "First you solve the person, then you solve the problem".

He was a good dude.

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  • [–] 26 points 2 years ago (4 children)

    What would you recommend for solving people? Does a household base like NaOH suffice?

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  • [–] 15 points 2 years ago (3 children)