this post was submitted on 28 Nov 2023
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Video and "Dolby Vision" Error all of a Sudden (alien.top)
submitted 11 months ago by [email protected] to c/[email protected]
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Hi all,

I've been having a problem with my apple tv for the past few days. Certain apps basically don't work: Max has audio but no video and when I try to use Disney+ I get an HDCP issue error message. On AppleTV Plus or Hulu every now and then the video will cut out for a few seconds and then the "dolby vision" and "dolby audio" pop-up will appear and everything will go back to normal. Does anyone know how to fix these issues? My google-fu is failing me.

My apple tv is updated to tvOS 17.1 and is plugged directly into a LG B9 tv.

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[โ€“] [email protected] 1 points 11 months ago (1 children)

As a result of other resolutions on internet, try these steps:

  1. Delete Disney app
  2. Restart Apple TV
  3. Install Disney app
  4. Restart Apple TV
  5. Try it

Restart Apple TV is to ensure any remnants of steps 1 and 3 do not influence step 5.

If this works then do the same for Max.

[โ€“] [email protected] 1 points 11 months ago

Wow, that seems to have worked for both of them! Thank you so much for your help!!!