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HP says I should have known its £399 laptop bargain was too good to be true (www.theguardian.com)

submitted 11 months ago* (last edited 11 months ago) by [email protected] to c/[email protected]

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[...] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.

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[–] [email protected] 27 points 11 months ago (2 children)

I won't buy hp again myself I had a power supply die during covid because they for no reason made it propriety and claimed to not have any because of covid that whole pc ended up in the dump.

Think I tried to get one for about a year before giving up on it. Any normal pc I could have had back working the same day.

[–] [email protected] 9 points 11 months ago* (last edited 11 months ago)

I bought a laptop that came with a broken charger, I could easily test it myself as a friend also had an HP laptop with the same brick (this was before the days of USB C).

I tried to make a warranty claim and they wanted me to send the laptop too and wipe the HDD, the RMA process would take weeks on top of that.

I ended up buying a 3rd party charger, I'm sure their RMA process is overly long and convoluted to deter people from making warranty claims

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