Ugh, that all sounds really familiar to me too. Boggles the mind that people can't plug things in, it's just a case of finding what cord goes from where, and which port it fits in. It's really difficult to get it wrong. I think the thing I hated the most was being called over to literally read a dialogue. "I was working on my document and this popped up!!"
Do you want to save your document? (Yes/No)
Like please, just read what it says instead of freaking out every time something pops up!