Me too. In the 90s, when word processing and then the internet went mainstream, I thought that that average people would finally learn basic computer concepts and stop acting like it was super-confusing.... just simple things like, what is a file? What is an executable? How do I organize my system? At the most basic, how do I plug all the wires together to set a desktop up? (This one always drove me nuts because there is literally only one cord and socket that fit together for each component).
Instead we ended up with millions of people running Windows 98 with 8 viruses at once and a desktop full of icons, and nonsense like "I'm calling the Geek Squad to come to my house fix my PC!" or harassing the youngest person they know to fix it for them. I can't count how many times I had to fix my mother or aunt's computer, then someone would fuck it up again by downloading HottestAlbumListenNow.mp3.exe. The current situation with many people's Android phones is about as horrifying, with 20 spyware casino apps at once, and they don't even know where they got them from. Around 2010, I got so tired of my mother saying "my computer's broken! can you fix it?" that I installed Linux on her machine, and it was somewhat confusing for her for a while as in "How do I get the photos from my camera?" but entirely ended the constant virus/spyware bullshit. Eventually she got a Chromebook, which had the same advantage vs. Windows.
It's a shame to just have to dumb things down or hide complexity but I think the best choice to give the average person a system like ChromeOS or iOS that they simply can't fuck up with viruses or spyware. People have demonstrated that they aren't going to take the time to figure it out.