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Rant (but suggestions welcome): I traded in an iPhone which Apple marked down to £0. I accidentally hit Accept and now Apple can’t undo it, even 1 minute after the mistake. (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

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Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.

While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.

I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.

Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?

Frankly, the support experience has really soured me on Apple.

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[–] [email protected] 1 points 11 months ago (1 children)

I don’t know where you live but in Germany you can revoke your confirmation if you sent it in error. I am sure there are similar laws in your jurisdiction

[–] [email protected] 1 points 11 months ago

I’m in the UK, so maybe there is a similar law on the books from before Brexit. Definitely worth pushing