this post was submitted on 23 Nov 2023
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Rant (but suggestions welcome): I traded in an iPhone which Apple marked down to £0. I accidentally hit Accept and now Apple can’t undo it, even 1 minute after the mistake. (alien.top)
submitted 11 months ago by [email protected] to c/[email protected]
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Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.

While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.

I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.

Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?

Frankly, the support experience has really soured me on Apple.

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[–] [email protected] 1 points 11 months ago (1 children)

Accept that you messed up and let that be a valuable lesson for you

[–] [email protected] 1 points 11 months ago (2 children)

Wish I could - but - mis-tap is hardly a mess up! If I had actively accepted it and then regretted my stupidity it would indeed be a valuable lesson

[–] [email protected] 2 points 11 months ago (1 children)

It is though. Actively or not, you accepted. It’s a mistake 🤷🏻‍♂️ when you have hundreds of dollars on the line be careful with your fingers and pay attention, that’s the lesson

[–] [email protected] 1 points 11 months ago (1 children)

I guess. Doesn’t seem there’s any resolution from Apple.

[–] [email protected] 1 points 11 months ago (1 children)

Also, IANAL, but if you really didn’t receive anything I would mention that this can’t be considered a valid contract under English law due to lack of “consideration” (benefit for you). Maybe that might scare someone into getting something done.

[–] [email protected] 1 points 11 months ago

That’s a good point - might try that when I speak to them again.

[–] [email protected] 1 points 11 months ago

Nick Leeson has entered the chat…

https://en.m.wikipedia.org/wiki/Nick_Leeson