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Or just anyone who likes the convenience (startrek.website)
submitted 2 years ago by [M] to c/memes@lemmy.world
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[–] 16 points 2 years ago (2 children)

If self checkout is optional, yes it's great for small order quick shops. However too many stores are moving to 100% self checkout with just a single lane or two for full service and that's when it becomes a problem.

Grandma's got a cart full of clothes, no computer experience, and all day to scan and fold each item one at a time...

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  • [–] 9 points 2 years ago* (1 child)

    100% self checkout with just a single lane or two for full service

    It's not 100% if there are other lanes.

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  • [–] 4 points 2 years ago*

    Lol, you're right. I was thinking how the single lane is usually the service desk, where they are also dealing with returns, online orders, customer issues, etc, I hardly consider it a dedicated lane experience. It becomes clear the intention is 100% self checkout while that lane is for exceptions.

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  • [–] 3 points 2 years ago

    Plus there are some items that are genuinely easier to deal with with an actual human, like anything really light or anything with purchasing age restrictions. If you try and go through a self check with a birthday card and a box of cold medicine it's pretty much a guaranteed bad time.

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