That’s not my experience….

One of the most common fundamental mistakes people make when dealing with other people is the assumption that the other person thinks just like them. "If they only knew what I know, and if they had access to the same tools I use, they would definitely 100% make the same decisions as me." But that's simply not true. I'm confident that you see examples of this on a daily basis.

People generally want actual human connection, genuine empathy.

Even neurodivergent people? I don't think that's the only exception, either. Some people are simply intensely private, and they don't want other people to know about their problems, even anonymously.

A whole hell of a lot of people are introverts, and feel stressed with the expectation to talk to other people. Based on your not seeing people wanting to avoid human conversation, I have to assume you're an extrovert, but I might be wrong about that. But if you are an extrovert, it's not surprising that an introvert doesn't make any sense to you.

There are people who probably wouldn't mind talking to people, but who don't like the expectation that they'll have to keep talking, or prefer the convenience of chatting at their own pace. Maybe they prefer a chat bot over a human because you can send it a chat line once per hour and it won't be confused.

These are just a few reasons that I quickly thought of that people might prefer a chat bot. I'm guessing there are many other reasons. If you approach the concept with empathy, you'll probably be able to think of reasons, yourself.

I can’t see people actually getting meaningful support from a chat bot, as they don’t tend to ask good questions. You would probably get bad advice instead.

Yes, now we're back to the point of the post. That chat bots are not built to deal with this and so therefore are likely giving bad advice. Thus, why I said we need a LLM chat bot that is specifically engineered to give good therapeutic advice.