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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)
submitted 1 year ago by to c/technology@lemmy.world
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[–] 67 points 1 year ago (2 children)

Hilariously, many of these companies already fired staff because their execs and upper management drank the Flavor-Aid. Now they need to spend even more rehiring in local markets where word has got round.

I’m so sad for them. Look, I’m crying 😂

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  • [–] 6 points 1 year ago (1 child)

    I have been part of a mass tech leadership exodus at a company where the CEO wants everything to be AI. They have lost 5 out of 8 of their director/VP/Exec leaders in the last 3 months, not to mention all the actual talent abandoning ship.

    The CEO really believes that all of his pesky employees who he hates will be full replaced by cheap AI agents this year. He's going to be lucky to continue to keep processing orders in a few months the way it's going. He should be panicked, but I think instead he's doing a lot of coke.

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