this post was submitted on 13 Jun 2025

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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)

submitted 1 year ago by bimbimboy@lemm.ee to c/technology@lemmy.world

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[–] JuxtaposedJaguar@lemmy.ml 13 points 1 year ago (1 child)

It has the same energy as upper management firing their IT staff because "our systems are running fine, why do we need to keep paying them?"

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[–] Croquette@sh.itjust.works 9 points 1 year ago*

The IT paradox :

-"Why am I paying for IT? everything runs fine"

-"Why am I paying for IT? nothing works"

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