I studied electronics and GSM was a big part of the telecommunications subject. I visited the HQ of a mobile provider, was shown around and met the cartel boss (in hindsight, I wonder how much a Luigi moment would have affected the triopoly). I also visited a museum of technology and used an early touch-click model still connected to the network (pre-DTMF so not touch-tone, and no buffer so you had to wait for the simulated dial to stop clicking).
But still, I don't know the basics of wired phones cuz I've never really used them. How does voice travel both ways on a single twisted pair? How can Inspector Clouseau the telephone engineer in The Pink Panther (1978) hear a conversation from other phones in the house? How does the exchange know I've dialed the last digit? Can I use voice services on rotary phones, and what if I need to press * or #? All these would be obvious to 1980s kids...