Actually that's the wrong use of that word in this context. It's actually a "queer questioning point of sale system" he's talking about.

They've been awful since Activision got involved. I knew that was the end the day the news broke, people told me I was wrong. I wish.

Also they sexually harassed an employee to suicide. That tells you all you need to know.

Blizzard has been on a downward trend for a lot longer than 3 years.

They were always awful. See: StarCraft Ghost