Also you need an account to even view it. And I've heard they're really trigger-happy about banning the accounts or holding them hostage until you provide a phone number...

I've found that if it's set up right, it works well for announcements and short discussions around that. But as far as support, it's absolute trash. It's nice for slightly quicker communication on updates than than updating a website, and I'll see all the backlash from users saying "this update broke everything you idiots", so I know to wait.