this post was submitted on 26 Apr 2024
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[–] [email protected] 16 points 4 months ago (5 children)

Exactly. This is like someone I knew who was a CSR blowing off steam at difficult customers by hitting mute and cussing them out. Like you realize that mechanisms fail all the time, right? This dude wouldn't entertain the idea that a mute button could fail. I tried.

[–] [email protected] 15 points 4 months ago* (last edited 4 months ago) (2 children)

I did that when I worked customer support. The only way I could retain the little bit of sanity I had left. But to be honest, we were so understaffed that even if I slipped, they wouldn't have fired me. There was one guy who was so angry with a customer that he wrote their number down, and then over his break called the customer with his private phone to argue with them. Still didn't get fired, lol.

[–] [email protected] 3 points 4 months ago (1 children)

Lol holy shit. I'm sure it's a very frustrating job at times. This guy was a parent and needed his job. I don't think they would've had all that much trouble replacing him

[–] [email protected] 3 points 4 months ago

In my case, the only reason they'd fire people is if they refused to work overtime, hah.

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