this post was submitted on 08 Oct 2026

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‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance (www.theguardian.com)

submitted 1 day ago by Armand1@lemmy.world to c/unitedkingdom@feddit.uk

4 comments fedilink hide all child comments

In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates.

The Co-op, which operates supermarkets, undertakers, insurance and legal services companies, said it did not recognise the criticism and said its probate advisers were highly engaged. It said it supported colleagues with AI, which is a “key aspect of our quality assurance processes” and helps ensure “our clients consistently receive empathetic expert guidance”.

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[–] heliotrope@slrpnk.net 1 point 9 hours ago

ffs

[–] whatthey@feddit.uk 6 points 1 day ago

Well it's quite simple. Walk into any Co-Op service that isn't one of their Supermarkets, press record on a device and ask them if they are using AI and can they refrain from using it throughout any part of the services you wish you employ.

If they can't guarantee it, walk out. If they say they will not, you have it verbally from a member of their staff.

Also check that in the eventuality that your data does end up being used by AI, you want the right to have an independent outside legal team verify that all data and any tangential data created from the improperly inputted original data must be completely removed.

It'll probably get you absolutely nowhere but you would have something more concrete if you do decide to take the whole thing to court to get data removed.

[–] BlackArtist@lemmy.world 5 points 1 day ago (1 child)

Well I'm not shopping at the co-op anymore.

hideshow 1 child comment

[–] pottery@feddit.uk 1 point 8 hours ago* (last edited 7 hours ago)

Their shops always felt sub-par to me. Always felt expensive and a poor choice of produce. This will just make it an active choice.

Now I'm looking at what other shops do it

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