Yup, Valve famously do not care to moderate and even fired their moderators for some forums.

Since they aren't publicly trading then this won't change as they don't need to care.

The only way to change things up is to start affecting their bottom line as people move away from the nazi bar that it has been for a long time.

I would love to see valve put more effort into moderation of their platform. Is there somewhere I can go where I can report problem reviews and posts but not have to wade through the vitriol myself? Like a forum that highlights the problematic ones?