Flying being a really fun and nice experience.
You could walk your family members/friends right to the gate without going through any screening. As a bonus, everyone wore shoes and not their worst clothes too.
My first flight I was by myself before I was even a teenager yet, and the airline had a specific flight attendant watch after me until my grandparents picked me up on the other side. She was awesome and I kept the flight wings the captain gave me for decades. It was not unusually good customer service.
In fact, before MBAs McKinsey'd the world, interactions at most businesses were actually pleasant... Nearly every restaurant or store actually cared about customer satisfaction in the before times. I can't tell you how nice that was having a social contract. It was a genuinely nice thing (*racial and gender provisions apply, offer not valid in all areas) Instead of expanding the umbrella to everyone, we drained the public pools and now it's normal..