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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] 2 points 2 years ago* (2 children)

Moral hazard I think the term you are looking for here. Might be wrong could also be preverse incentive.

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