256
Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)
submitted 2 years ago by [M, B] to c/technology@lemmy.world
46 comments fedilink hide all child comments
 

Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

you are viewing a single comment's thread
view the rest of the comments
[–] 3 points 2 years ago (3 children)

This seems like an overly complicated explanation when the alternative explanation is so simple: More call center employees can answer more phones, but call center employees cost money to hire, and businesses do not like spending money.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 3 child comments
    •
  • [–] 1 point 2 years ago (2 children)

    But the entire department is a loss for them... Can you tell me the last time you called customer support to give them more money?

    It's two sides of the same coin... It's as simple as you say, but not as innocent

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •