significant boost in operational efficiency that will come as a consequence of centralizing operations in Europe.

On one hand, this is understandable. My employer recently went through similar learnings and dealt with this equally.

But if the whole know-how of the code and platform needs to be shifted over, this is an awful lot of risk and problems. Maybe they already did the transition. Who knows.

I don't think they intend to shutdown the service, but I wouldn't be surprised if the service gets more and more unstable, progresses slower than before and thereby slowly dies off with the competitors speeding ahead.