Home Networking

198 readers

1 users here now

A community to help people learn, install, set up or troubleshoot their home network equipment and solutions.

Rules

Please stay on topic.
Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
No Ads. This community is for support and discussion. Ads and self promotion are not welcome here.
No product reviews or announcements. If you have a question about a product, be specific about what you want to know.
Be civil. Don't be a jerk. Not being a jerk is surprisingly easy.
No URL shorteners. URL shorteners tend to hide the real use of a link. For this reason, please use normal links, even if they're long.
No affiliate links.
No gatekeeping. With profession shall come professionalism. Extend help without judging others for their ignorance. The same goes for downvoting of comments or posts for "stupid questions" or not being as knowledgeable as others.

founded 1 year ago

MODERATORS

[email protected]

My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

58 comments fedilink hide all child comments

I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 1 points 11 months ago

It could be. I have no personal experience with your router, but I googled it and I saw quite a few mentions of it reducing download speeds with various configuration options enabled.

The best way to determine where the restriction might be would be to connect your pc directly to the ont and running the test. If it’s faster, it’s your router. If it’s not, replace the cable with a new cat6 cable. If that’s faster it was the cable. If it’s not, it’s an isp problem and their new modem probably isn’t going to help.