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My ISP insisted that my slow download speeds are due to my third party router. This is BS, right? (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

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I live in Canada, and my ISP is Telus. I'm subscribed to their gigabit plan.

However, I only ever really get 250mbps. This is adequate, but I'd like to get closer to the speeds I'm paying for.

I get that peak times might have slower speeds, but I can do a speed test at 3am and it's the same. Hell, even if I was getting 750 I'd be happy.

Called Telus up, and the only thing the guy would say is its because I have a third party router and not their own. I have a TP-Link Archer C7 with openwrt. It's a gigabit router. My PC is connected to this via a gigabit switch.

My ISP does allow third party routers, I've been using it for years before upgrading to gigabit.

On the plus side they're sending out their newest router for free so I could at least give them the benefit of the doubt, but I'm suspecting I'm gonna get exactly the same speeds more or less.

The guy kept touting its "wifi capability", even though I don't use wifi for anything except cellphones. All my heavy downloads are on wired devices.

So am I correct in that the guy is talking out of his ass and I'm likely stuck on a 2 year term paying $30 more than I should be?

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[–] [email protected] 1 points 11 months ago (1 children)

Yeah, this sounds like a classic from the "total bullshit L1 tech support will say with absolute confidence" files.

There is an outside possibility that there is some specific config setting on their bundled router that they don't tell you about which causes traffic shaping to get applied to your connection if it's not present, but that would be insane and illogical. If the new ISP-issued router actually improves your performance, that'll probably be why. But like you, I bet it won't.

[–] [email protected] 1 points 11 months ago

Not really.

It actually takes a not a complete pile of shit router to handle 1Gbps of routing/NAT traffic.

Archer C7 are pretty shit with only a single core CPU, probably barely any RAM, when you’re loading third party firmware on could well stress it way beyond its already limited capabilities.

A simple Google shows people with C7 struggling to get 2/300+, wired or wireless as not a LAN issue. I’d say it’s entirely possible the router is the problem in this scenario.