It is also great to explain how to use it over a phone to people who aren't tech savvy.
Ive never seen it solve anything and Ive certainly never heard of someone non-savvy being successful with it, even when Ive prompted them to do it (I have them do it because it gives them a few min to calm down)
Afterwards it gives you extra information about the issue if you click on details.
Can you give one example of it giving correct and relevant information there? I have never seen it once.