It tries its best to be user friendly tho, that's a main concern of the dev. You should hear him talk in the main support group, he's really good.

You can also connect to the dev directly to express any concerns or ask questions. He will actually listen to you and shift his focus if multiple people tell him the same thing.

However, the software is only a few years old (much younger than all the other established messengers) and may not be ready for public use yet, but surely in the future.