It is in his best interests to not be a piece of shit because gaben knows full well what will happen if gamers turn on him. There will be no digital market anymore.
Imagine a world where pc gamers all lose faith in the only service worth having faith, that makes us happy. People would pay for nothing. Literally nothing.
That's the world that gaben knows before steam. And it will be the world again when steam exhausts its karma and peoples libraries are threatened or seem threatened. Gaben knows this all too well and puts his best efforts into appeasing the animalistic machine and unbridled freedom and power that is pc gaming.
As a demographic, it's the richest and most entitled and most skilled at piracy and getting what it wants. That's the nature of the platform and the people drawn to the platform. It's literally the master platform where the gods that create live and work and play and breathe and die. I'm not joking. People don't develop on a ps5, they develop on a workstation pc for the ps5.