It's one of the major things we lost when dedicated servers went the way of the dodo: the ability for server admins to ban or whitelist people and so cultivate a better environment. It wasn't perfect, as there was a constant inflow of edgy teenagers, and admins aren't always around. But I think anyone who was playing voip-enabled multiplayer in the mid aughts or so experienced how much more consistently obnoxious and hateful the tone was in games with matchmaking vs dedicated servers. There's a reason that CoD lobbies became the avatar for online racism.
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